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 Charging impossible!

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Matth
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PostSubject: Charging impossible!   2010-01-27, 12:56 pm

Hi!

When I plug my QQ2 into docking station, the blue led "charge" blink during 10 seconds but after there is a bip and the led "error" and "low battery" light up.
I have the same problem when I plug the AC adapter directly into device.
I use my QQ2 three times before this problem occured. And now I cannot use them anymore.

Thanks for your help
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ScoobaMan

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Number of posts : 10
Age : 58
Location : Fredericton, New Brunswick, Canada
Registration date : 2008-12-14

PostSubject: Re: Charging impossible!   2010-02-06, 1:30 pm

Matth,
You definately have a problem with the charging circuit, if you have only used it 3 times it should be under warranty. Contact Metapo customer service for an RMA number and get it replaced, or take it back to where you bought it and have them do an exchange. Smile
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missmac68



Number of posts : 1
Registration date : 2012-01-22

PostSubject: Re: Charging impossible!   2012-02-26, 9:43 pm

Hi, I recently bought 2 Cleanmates in Australia through what I thought was a reputable online retailer. When I received the 2 units, neither of them will charge up, have exactly same error as described above. Despite attempts to get remedy from company, who only sent an external charger in addition to the base unit, which of course did nothing, I'm fighting to get my money back or replacements. Yes, will lodge appropriate complaint here with Trade Practice Commission, but in meantime, research suggests there aren't any authorised repairers of Cleanmates in Australia. Would really appreciate knowing if I could get 2 new charging circuits/resolve problem, or if there are any authorised repairers that I could get them too. Any help much appreciated!
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